Please log in 5–10 minutes before your scheduled start time to check that your camera, microphone, and internet connection are working properly. This gives you time to adjust your audio or video settings, make sure you’re visible on screen, and confirm everything is ready before your provider joins.

A few extra minutes help ensure your full appointment time can focus on your care — not troubleshooting technology.

You must be physically located in Pennsylvania at the time of your appointment.

Please choose a quiet, stable, and reasonably private location where you can speak openly and focus on your visit. Avoid driving, walking around, multitasking, or joining from public places such as restaurants or stores.

Give yourself the same level of privacy and attention you would for an in-office visit. If you are in a shared space, headphones may help protect confidentiality and reduce distractions.